| SUPPORT
عربي | English
FOR EVERYONE AT THE ECVALLA GROUP
AI Assistant

Ask for help.
Track it, step by step.

Raise your request once — it's routed automatically to whoever owns that category, and you can track it until it's resolved.

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AI Services Data & Integrations Email & Collaboration End-User Devices & Hardware IT Infrastructure & Operations IT Service Desk & Support Identity, Access & Accounts Information Security
Arabic and English, throughout
Every reply and status change kept on the record
Your request reaches the right owner automatically
AI Assistant Here to help, anytime
IN DETAIL

From request to resolved,
in three steps

01
Write your request
A short description of your issue, plus any attachments you need.
 02
Routed automatically
It reaches the owner of that category immediately — you never have to pick who.
 03
Follow it to resolved
See every reply and status change as it happens, then rate the service once it's resolved.
INSIDE THE PORTAL

Everything about your requests,
in one place

Dashboard
A quick view of all your requests and their status
My Tickets
Everything you've raised, in one place
New Ticket
Raise a request in under a minute
Rate the service
Rate with stars once your ticket is resolved
WHERE IT GOES

Every service category
has a named owner

You don't have to know who — the subject of your request decides.

AI
AI Services
Enable safe, approved use of AI tools and support AI use cases.
DA
Data & Integrations
Provide trusted data, reports and system-to-system integrations.
EM
Email & Collaboration
Provide reliable email, calendar, messaging, conferencing and telephony services.
EN
End-User Devices & Hardware
Provision, support, repair, replace and retire end-user computing devices and peripherals.
IT
IT Infrastructure & Operations
Run and maintain the servers, storage, cloud platforms and operational tooling that business services depend on.
IT
IT Service Desk & Support
Single point of contact for all IT users. Logs, categorises, prioritises, tracks and closes tickets, and coordinates major incidents.
ID
Identity, Access & Accounts
Create, maintain and remove user identities and control access to systems and data on a least-privilege basis.
IN
Information Security
Protect information and systems, and respond to security events.
JO
Joiner, Mover & Leaver
Deliver a complete, secure IT setup on the first day and remove access promptly on exit or role change.
ME
Meeting Rooms
Screen, sound, camera or presenting problems in a meeting room
NE
Network Services
Provide stable, secure and monitored wired, wireless and internet connectivity.
OD
Odoo
Support and develop Odoo applications and environments.
OF
Office IT & Facilities Support
Support IT equipment and services in offices and shared spaces.
SA
SAP & ERP
Support SAP and ERP users, access and system health.
SI
Site IT & Connectivity
Deliver and support IT and connectivity at project sites, sales offices and remote locations.
SO
Software & Licence Management
Deliver, maintain and control approved software and ensure licences are used and renewed compliantly.
BEFORE YOU START

Common questions

You, the support team responsible for that category, and system admins — no one else can see it.

Yes, completely — switch between Arabic and English any time from the top of the page.

You can track every update live from "My Tickets" any time, and you'll also get an email if notifications are enabled for your company.
Help Center
SUPPORT

Something needs fixing?

Raise it here, and you'll be able to follow it to the end.

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